FAQ
Q: Are you a trading company or a manufacturer?
A: We are a professional manufacturer with comprehensive capabilities in design, production, marketing, and global export. We offer flexible ODM and OEM services, committed to providing tailored, high-quality solutions and reliable one-stop support for our clients worldwide.
Q: Are you a trading company or a manufacturer?
A: We are a professional manufacturer with comprehensive capabilities in design, production, marketing, and global export. We offer flexible ODM and OEM services, committed to providing tailored, high-quality solutions and reliable one-stop support for our clients worldwide.
Q:What are your main products?
A:We specialize in designing and manufacturing lighting systems and electrical products for commercial and home lighting industries. Our main products include LED lighting mirrors, lighting drivers, switch control integrated boxes, and electric sockets.
Q: Does your factory have the design and development capabilities, we need the customized products?
A: We have extensive in-house R&D capabilities, with a dedicated team of engineers possessing 5-10 years of experience in developing customized LED lighting products. We specialize in OEM/ODM services for LED mirrors, drivers, and sockets, tailored to both country-specific certifications and unique aesthetic or functional requirements.
Q: What certifications are you able to provide?
A: Our products are certified with ETL, FCC, CE, UKCA, SAA, CCC, ERP and RoHS, covering key international safety, environmental, and social compliance standards SEDEX. We can also obtain additional certifications based on your specific product and market requirements. Please feel free to share your target certifications for our prompt support.
Q: Is it OK to print my logo on the bathroom mirror?
A: Yes, absolutely. We fully support custom logo printing, both on the product itself and on all packaging materials. Simply provide us with your print-ready artwork, and we will ensure accurate implementation according to your specifications.
Q: What's your MOQ?
A: The Minimum Order Quantity varies depending on the product: for LED mirrors, the MOQ is 200 units; for lighting drivers, it is 500 units; and for smart sockets, the MOQ is also 200 units. Should you have specific product or quantity requirements, please feel free to contact us. We'd be happy to provide detailed support and a prompt response.
Q: Can I take samples to check the quality first?
A: Yes, certainly. We are pleased to provide samples to help you evaluate our products. Please note that sample orders incur additional charges due to the customized setup and separate production process required. We would be happy to share detailed information regarding the sampling process and associated costs-feel free to reach out to us for further discussion.
Q: What is the sample lead time & production lead time?
A: Our standard sample lead time is 7 working days after the sample fee is received. For mass production, the typical lead time is 30-35 days. This may vary slightly depending on order quantity and product complexity. We will provide a precise schedule based on your specific requirements upon order confirmation.
Q:How can we guarantee quality?
A: To ensure product quality, we will provide a pre-production sample for your confirmation before mass production begins. After production is completed, we support final random inspection by our QC team. You may also choose to appoint a third-party inspection agency of your choice for additional verification.
Q: What's Your Payment Terms For Mass Order?
A: Our standard payment terms are 30% deposit upon order confirmation, with the remaining 70% balance due before shipment. We also offer flexible payment options for clients with a strong credit history. For more details, please feel free to contact us directly.
Q: What Is Your Terms Of Delivery?
A: We offer flexible shipping terms including EXW, FOB, CIF, Door-to-Door (DAP), and air freight services to meet different customer needs. Our team can help you determine the most efficient and cost-effective method based on your destination and requirements. Feel free to contact us for detailed and personalized shipping support.
Q: How can l get the price?
A: We typically provide quotations within 24 hours (excluding weekends and public holidays) after receiving your inquiry. If you require an expedited quote, please contact us via email or other available channels, and we will prioritize your request.
Q:How can I order?
A: You can place an order by contacting us directly through our official website or via email. Once we have discussed and confirmed all the details, we will proceed to sign a formal contract to officially start our cooperation. We look forward to assisting you throughout the process!
Q: Do you provide after sale service?
A: Yes, we provide comprehensive after-sales service. Our products, including LED mirrors,touch switches and other products, come with a 3-year warranty. During this period, we offer full support for any issues related to product quality or performance. Depending on the situation, solutions may include troubleshooting guidance, repair, rework, or compensation. For specific details, please feel free to contact our service team.